Terms & Conditions
Last updated: 22 October 2026
1. Introduction
Welcome to Westend Beauty & Skin.
These Terms & Conditions govern your use of our website, purchases made through our online shop, and relevant interactions with our business.
By accessing our website or placing an order, you agree to comply with these Terms & Conditions, subject to your statutory rights under applicable law.
Please read these terms carefully before placing an order or booking a service.
2. Business Information
Business name: Westend Beauty & Skin
Business address: Suite 4, Quayside Shopping Centre, Wine Street, Rathedmond, Sligo, F91 XK8Y, Ireland
Email: info@westendbeautyclinic.com
Telephone: +353 71 916 0999
Website: shop.westendbeautyandskin.ie
The legal name of the business and any applicable company registration or VAT details should be provided where required by law.
3. Website Use
You agree to use this website lawfully and not to:
Engage in fraudulent or misleading activities.
Attempt to gain unauthorised access to our systems.
Interfere with the security or operation of the website.
Use the website in a manner that violates applicable law.
Reproduce or exploit website content for commercial purposes without appropriate permission.
We may take reasonable steps to protect our website, customers, and business against misuse.
4. Products and Services
Our website may offer skincare products, cosmetics, beauty devices, gift sets, gift vouchers, treatment information, and appointment booking facilities.
We make reasonable efforts to ensure product descriptions, prices, photographs, and availability information are accurate.
However, product packaging, presentation, and certain details may vary from time to time.
Images are provided for illustrative purposes where appropriate. Any material product characteristics will be described as accurately as reasonably possible.
If a product is unavailable or we cannot fulfil an order, we will contact you and arrange an appropriate resolution.
5. Product Information and Skincare Advice
Product descriptions and general skincare information on our website are provided for informational purposes.
They are not intended to replace personalised medical advice, diagnosis, or treatment from a qualified healthcare professional.
Individual results from skincare products and beauty treatments may vary.
Please read product instructions, ingredient lists, warnings, and usage directions before use.
If you have allergies, sensitive skin, an existing medical condition, or concerns about whether a product is suitable for you, seek appropriate professional advice before use.
Discontinue use and seek suitable advice if you experience a concerning reaction.
6. Prices and Payment
All prices will be displayed in the applicable currency, normally euros (€) for orders placed through our Irish online shop.
Applicable taxes and delivery charges will be disclosed as required by law.
The final order total, including applicable delivery charges, will be shown before you complete your purchase.
We accept the payment methods displayed at checkout.
Payment transactions may be processed by third-party payment providers and are subject to their applicable terms.
We reserve the right to correct genuine pricing or listing errors before accepting an order, subject to applicable consumer law. If an error affects an order you have placed, we will contact you and explain the available options.
7. Orders and Order Acceptance
After placing an order, you should receive an order confirmation.
Receipt of an automated confirmation does not necessarily mean that the order has been dispatched.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, a genuine stock issue, or an inability to fulfil the order.
Where payment has been taken for an order that we cannot fulfil, we will arrange an appropriate refund.
Nothing in this section removes any rights you have under applicable consumer law.
8. Delivery
Delivery destinations, available delivery methods, charges, and estimated delivery times will be displayed during checkout or in our Shipping Policy.
Delivery estimates may vary according to the destination, courier, and product availability.
If delivery is delayed or an order is not delivered, please contact us so we can investigate.
Your statutory rights concerning delayed or missing deliveries remain unaffected.
9. Returns, Cancellations, and Refunds
Our Returns & Refund Policy explains how to request a return, cancel an online order, and report faulty or incorrectly supplied products.
For most online purchases, Irish consumer law provides a 14-day cancellation period, subject to applicable exceptions.
Certain sealed products may be excluded from change-of-mind returns where the statutory health protection or hygiene exception applies.
These exceptions do not remove your statutory rights concerning faulty, damaged, or misdescribed goods.
Please consult our Returns & Refund Policy for further information.
10. Treatment Appointments and Bookings
Appointments may be booked through our website, by telephone, or through another booking method we make available.
Appointment availability, treatment duration, pricing, and any applicable booking requirements will be communicated through the relevant booking channel.
Certain treatments may require a consultation or suitability assessment before the service can be provided.
We may decline or postpone a treatment where we reasonably consider it unsuitable or unsafe to proceed.
Where possible, we will explain the reason and discuss appropriate alternatives.
11. Deposits and Treatment Payments
Some appointments or consultations may require a deposit or advance payment.
The amount, payment deadline, and any cancellation or rescheduling conditions must be communicated clearly before you make the booking.
Any deposit or prepayment will be handled in accordance with the terms agreed at booking and applicable law.
We will not apply a deposit forfeiture or cancellation charge where doing so would conflict with your statutory rights.
If you need to cancel or reschedule an appointment, please contact us using the details provided in your booking confirmation.
12. Appointment Cancellations and Rescheduling
If you cannot attend an appointment, please notify us as soon as possible.
Any notice period for cancellations, missed appointments, or rescheduling will be disclosed through the applicable booking terms before the appointment is confirmed.
If we need to cancel or reschedule an appointment, we will contact you and explain the available options.
Refunds for cancelled appointments will be handled in accordance with the booking agreement and applicable law.
13. Gift Vouchers
Gift vouchers may be available for purchase through our website or premises.
Any applicable redemption conditions, expiry dates, restrictions, and other material terms will be disclosed at the time of purchase.
Gift vouchers must be redeemed in accordance with their stated conditions and applicable Irish law.
Nothing in these terms excludes any statutory rights that apply to gift vouchers.
14. Intellectual Property
Unless otherwise stated, the text, photographs, graphics, branding, logos, layout, and other content on this website belong to Westend Beauty & Skin or are used with appropriate permission.
You may access and use website content for personal, non-commercial purposes.
You must not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate permission, except where permitted by law.
15. Third-Party Services and Links
Our website may contain links to external websites, booking systems, payment providers, or social media platforms.
These third-party services may operate under separate terms and privacy policies.
We are not responsible for third-party websites or services to the extent permitted by law.
This provision does not exclude liability where exclusion would be unlawful.
16. Website Availability and Security
We aim to keep our website available and functioning properly.
However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.
We may carry out maintenance, updates, or security measures that temporarily affect availability.
We will take reasonable steps to protect the website and customer information.
17. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by Irish or EU law.
In particular, nothing in these terms limits your statutory consumer rights or excludes liability for matters that cannot lawfully be excluded.
Subject to those restrictions, we will be responsible for losses where required by applicable law and will not seek to exclude liability that the law requires us to accept.
18. Privacy and Personal Data
We process personal information in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation (GDPR).
Please review our Privacy Policy to understand how we collect, use, and protect personal information.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, or legal obligations.
The latest version will be published on this page with an updated revision date.
Any changes to an existing order or booking will be handled in accordance with the applicable agreement and law.
20. Governing Law
These Terms & Conditions are governed by the laws of Ireland, subject to any mandatory consumer protection rules that apply to you.
Where a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter.
Nothing in this section removes any right you may have to bring proceedings before a court with appropriate jurisdiction.
21. Contact Us
If you have questions about these Terms & Conditions, an order, or a booking, please contact:
Westend Beauty & Skin
Address: Suite 4, Quayside Shopping Centre, Wine Street, Rathedmond, Sligo, F91 XK8Y, Ireland
Email: info@westendbeautyclinic.com
Telephone: +353 71 916 0999