Last updated: 22 October 2026

1. Our Returns Policy

At Westend Beauty & Skin, we want you to be happy with your purchase.

This policy explains how to request a return, cancel an online order, report a faulty product, or obtain a refund.

This policy applies to products purchased through our online shop unless a specific product or offer clearly states otherwise.

Nothing in this policy affects your statutory rights under Irish and EU consumer protection law.

2. Change-of-Mind Returns for Online Orders

For most products purchased online, consumers have a legal right to cancel their purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must notify us within the applicable cancellation period.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Please contact us at info@westendbeautyclinic.com and include your order number and the products you wish to return.

We will explain the return procedure and any applicable return arrangements.

3. Condition of Returned Products

When returning an item because you have changed your mind, you may handle the product only to the extent necessary to establish its nature, characteristics, and functioning, as you would reasonably be permitted to do in a shop.

You may be liable for diminished value resulting from handling beyond what is necessary, in accordance with applicable law.

Where products are sealed and are not suitable for return for health protection or hygiene reasons, the statutory right to cancel may not apply if the relevant seal has been broken after delivery, provided the legal conditions for this exception are met.

This exception does not automatically apply to every skincare product, cosmetic, or beauty device.

It also does not remove your statutory rights where a product is faulty, damaged, or not as described.

4. Faulty, Damaged, or Incorrect Products

If an item arrives damaged, defective, or different from what you ordered, please contact us at info@westendbeautyclinic.com.

Include your order number and a description of the issue. Photographs may help us assess the problem.

We will review your request and explain the appropriate next steps.

Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, price reduction, or refund.

If goods are faulty or otherwise do not conform to the contract, your statutory rights apply regardless of whether the product would ordinarily be excluded from change-of-mind returns for hygiene reasons.

5. Refunds for Cancelled Orders

Where you validly exercise your statutory right to cancel an online purchase, we will refund the payments required by law.

This generally includes the cost of the goods and the cost of the least expensive standard delivery option we offered, where applicable.

We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, as permitted by law.

Refunds will generally be made within 14 days of being informed of your cancellation, subject to the applicable rules.

Refunds will be issued using the original payment method unless you expressly agree otherwise and no additional fee will be charged for the refund.

6. Return Shipping Costs

If you cancel an online order because you have changed your mind, you may be responsible for the direct cost of returning the goods, provided we informed you of this obligation before the purchase.

If the item is faulty, damaged, or incorrectly supplied, we will explain the appropriate return arrangements in accordance with applicable consumer law.

7. Products That Cannot Be Returned for Change of Mind

Some purchases may be excluded from the statutory cancellation right where a specific legal exception applies.

Depending on the circumstances, this may include:

• 
  Goods sealed for health protection or hygiene reasons that are unsuitable for return once unsealed.
  
• 
  Personalised or custom-made products.
  
• 
  Other goods that fall within an applicable statutory exception.
  

Any such exclusion will be applied only where legally permitted.

These exclusions do not remove statutory remedies for faulty or misdescribed goods.

8. Gift Sets, Promotional Offers, and Bundles

If you purchased a gift set, bundle, or promotional offer, please contact us before returning individual items.

We will explain how the return will be handled in accordance with the applicable terms and consumer law.

Any promotional adjustment to a refund will be made only where legally permitted.

9. Gift Vouchers

Gift vouchers may be subject to specific terms disclosed at the time of purchase.

Any applicable expiry date, redemption restrictions, or other conditions must comply with relevant Irish law.

If you have questions about a gift voucher, please contact our team.

10. In-Store Purchases

Change-of-mind returns for products purchased in person at our premises may be subject to a separate voluntary returns policy.

However, your statutory rights concerning faulty, damaged, or misdescribed goods remain unaffected.

Please retain your receipt or other proof of purchase.

11. Refund Processing Times

Once a refund has been approved and is due, it will be processed in accordance with the applicable legal requirements.

The time taken for the funds to appear in your account may depend on your bank or payment service provider.

12. How to Request a Return

To request a return or report an issue, contact:

Westend Beauty & Skin

Email: info@westendbeautyclinic.com

Telephone: +353 71 916 0999

Address: Suite 4, Quayside Shopping Centre, Wine Street, Rathedmond, Sligo, F91 XK8Y, Ireland

Please provide your order number and explain whether you wish to cancel your purchase, return an item, or report a product issue.

Our team will guide you through the appropriate procedure.

13. Your Consumer Rights

This policy does not limit or replace your rights under the Consumer Rights Act 2022 or other applicable Irish and EU consumer protection legislation.

Where this policy and mandatory consumer law differ, the applicable law will prevail.